Shipping Policy

Shipping Policy

Thank you for shopping at Momease. We strive to provide a clear and smooth shipping experience for all our customers. Please review the following shipping policy carefully.

Shipping Locations

We currently ship to Canada, the United States, and select international countries. If you are unsure whether we ship to your location, please contact us before placing an order.

Estimated Shipping Times

For orders within Canada, estimated delivery time is between 10 to 15 business days. Orders shipped to the United States typically arrive within 10 to 18 business days. For international orders, delivery times may range from 15 to 25 business days.

Please note that these are estimated delivery windows. Actual delivery times may vary depending on the supplier, product location, customs processing, and other factors.

Order Processing Time

All orders are processed within 2 to 5 business days after your payment is confirmed. Once your order has been shipped, you will receive a confirmation email with tracking information, when available.

Multiple Shipments

If your order includes multiple items, they may be shipped separately depending on supplier availability. This allows for faster shipping but may result in items arriving at different times.

Shipping Fees

We offer free standard shipping on most products. Any exceptions or additional shipping costs will be clearly displayed at checkout before you confirm your order.

Customs, Duties, and Taxes

Orders may be subject to import duties, taxes, or customs fees, depending on the destination country. These charges are the responsibility of the customer and are not included in our product or shipping prices.

Tracking your order

Once your order ships, you will receive a tracking number via email or SMS. Please allow 24-48 hours for tracking updates to reflect in the system.

Delays and Lost Packages

If your order has not arrived within 40 business days of shipment, please contact us. We will investigate the issue and offer a suitable resolution, which may include a replacement or refund.

Contact Us

If you have any questions or concerns regarding your order or this shipping policy, you can contact us at:

Email: hello.momease@gmail.com